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Privacy Policy

1. Our Commitment

Altoria Marketing Australia (“we”, “our”, “us”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you visit www.altoriamarketing.com.au, make a purchase, or communicate with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

  • Personal details: name, address, phone number, email, and business information (if applicable).

  • Transaction details: payment information, order history, and invoices.

  • Website usage data: IP address, browser type, device details, and browsing behaviour via analytics tools.

  • Communications: emails, messages, or feedback provided to us.

  • Marketing preferences: newsletter subscriptions or promotional responses.

3. How We Collect Your Information

We collect personal information through:

  • Direct input (e.g., when placing an order or filling out a contact form);

  • Automated technologies (cookies, analytics, or web beacons);

  • Third-party services, such as payment processors or delivery partners; and

  • Business communications or wholesale registrations.

4. Why We Collect and Use Personal Information

We collect your data to:

  • Process and deliver your orders efficiently;

  • Communicate updates, invoices, or delivery details;

  • Provide customer support and respond to enquiries;

  • Improve our Website, services, and customer experience;

  • Send marketing communications (only with your consent); and

  • Comply with legal, tax, or regulatory obligations.

5. Disclosure of Your Information

We may share information with:

  • Payment gateways (e.g., Stripe, PayPal, Commonwealth Bank);

  • Courier and logistics providers;

  • Professional advisers, insurers, or auditors;

  • Government authorities, if legally required; and

  • Trusted third-party service providers assisting in website hosting or analytics.

We never sell or rent your personal data.

6. Storage and Security

We take data protection seriously. All personal information is securely stored using industry-standard encryption and firewall protection.
Access is restricted to authorised personnel only.
While we use best-practice security measures, no system is entirely risk-free, and you acknowledge that you share information at your own discretion.

7. Cookies and Analytics

(a) Our Website uses cookies to improve functionality, remember preferences, and analyse traffic.
(b) Cookies do not grant us access to your device. You may disable cookies in your browser, but this may affect site performance.
(c) We use Google Analytics and similar tools to monitor website performance, user demographics, and engagement trends.

8. Access and Correction

You may request access to your personal information or request corrections if it is inaccurate, outdated, or incomplete.
Please email support@altoriamarketing.com.au. We will respond within 10 business days.
We may require verification of your identity before releasing information.

9. International Data Transfers

Some third-party service providers we use (e.g., cloud storage or email servers) may operate outside Australia.
By using our Website, you consent to your data being stored or processed overseas in compliance with the Privacy Act.

10. Marketing and Opt-Out

We may use your email address to send marketing or promotional material about new arrivals, offers, or updates.
You can opt out anytime by clicking “unsubscribe” in any email or contacting us directly.

11. Retention of Information

We retain your information only as long as necessary for business or legal purposes. Once no longer needed, data is securely deleted or anonymised.

12. Changes to This Policy

We may revise this Privacy Policy at any time. The latest version will always be posted on our Website with the effective date clearly stated.

13. Complaints and Contact

For questions about these Terms, contact:

Call - +61 431 596 698
altoriamarketing.info@gmail.com

Altoria Marketing Australia, Unit 11/ 11 Rosedale Avenue, Glen Huntly, 3163, Victoria, Australia. 

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