💼 TERMS AND CONDITIONS
1. About the Website
(a) Welcome to www.altoriamarketing.com.au (“the Website”). The Website allows you to browse and purchase authentic, luxury-branded perfumes supplied through verified importers, distributors, and authorised sellers (collectively referred to as “Products”).
(b) The Website and its related services (“Purchase Services”) are owned and operated by Altoria Marketing Pty Ltd (“Altoria Marketing”, “we”, “us”, or “our”). By accessing and using this Website, you agree to comply with and be bound by the following Terms and Conditions (“Terms”).
(c) These Terms govern your use of the Website, your purchase of Products, and your relationship with Altoria Marketing. You must not use this Website if you do not agree to these Terms.
(d) We reserve the right to update, amend, or replace any part of these Terms at any time without prior notice. The latest version will always be available on the Website, and continued use of the Website constitutes your acceptance of those changes.
2. Acceptance of Terms
(a) By browsing, registering, or purchasing through the Website, you are deemed to have read, understood, and agreed to these Terms.
(b) You may also accept the Terms by clicking “I agree” or “Accept” where that option appears on the Website.
(c) These Terms apply to all visitors, customers, wholesalers, and resellers using the Website.
3. Registration and Accounts
(a) You may be required to create an account to access certain Purchase Services or wholesale pricing. When registering, you must provide accurate, complete, and up-to-date information.
(b) You are responsible for maintaining the confidentiality of your account information, including passwords. Any activity occurring under your account will be deemed your responsibility.
(c) You must immediately notify Altoria Marketing if you suspect any unauthorised use of your account or any breach of security.
(d) We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or engaged in fraudulent activity.
4. Product Authenticity and Description
(a) Altoria Marketing guarantees that all Products offered are 100% genuine, sourced only from authorised importers and verified global suppliers.
(b) Product packaging, labelling, or design may differ slightly from what appears in product images due to manufacturer updates, batch differences, or import packaging variations.
(c) While we strive for accuracy, all descriptions, prices, and availability information are subject to change without notice.
(d) We disclaim liability for any typographical errors, omissions, or inaccuracies in product listings. However, we will promptly correct any identified errors once notified.
5. Orders and Payment
(a) All orders placed through the Website constitute an offer to purchase Products. Orders are subject to acceptance and availability.
(b) Prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise.
(c) Payment must be made in full at the time of order using one of our approved payment methods (e.g., bank transfer, Commonwealth Bank merchant gateway, PayPal, or Stripe).
(d) Altoria Marketing reserves the right to cancel any order that cannot be fulfilled or appears suspicious. If payment has been processed, you will receive a full refund.
(e) Once your payment has been successfully processed, you will receive an order confirmation and tax invoice via email.
6. Shipping and Delivery
(a) Orders are shipped using reputable third-party logistics providers (“Delivery Providers”). Delivery times depend on destination and courier availability.
(b) Standard handling and dispatch usually occur within 1–3 business days. Delays may occur during peak seasons, customs checks, or due to courier issues.
(c) Once dispatched, Altoria Marketing is not responsible for lost, stolen, or delayed parcels. However, we will assist in filing investigations or claims with the Delivery Provider.
(d) Title and risk in the Products pass to you upon dispatch from our warehouse or supplier facility.
(e) Please ensure delivery details are accurate. We are not liable for delays or losses due to incorrect address information.
7. Returns, Refunds, and Exchanges
(a) Due to the nature of perfumes, returns and exchanges are accepted only for unopened, unused items in their original sealed packaging within 2 business days of receipt.
(b) To initiate a return, you must first contact altoriamarketing.info@gmail.com with your order number, reason for return, and photographic proof if applicable.
(c) Refunds will only be processed once the returned product has been received and inspected.
(d) You are responsible for the cost of return shipping unless the return is due to our fault (e.g., incorrect or damaged item).
(e) Altoria Marketing reserves the right to reject returns that do not comply with these conditions.
8. Warranty and Australian Consumer Law
(a) Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major defect and compensation for any other reasonably foreseeable loss or damage.
(b) If a Product is defective, you must notify us within 7 days of delivery, providing evidence of the defect.
(c) This warranty does not cover issues arising from misuse, negligence, unauthorised alterations, or improper storage.
9. Wholesale and Resale Terms
(a) Wholesale accounts are provided to approved resellers, retailers, and distributors only.
(b) All wholesale buyers agree not to misrepresent Product origin, authenticity, or pricing in their own listings.
(c) Any misuse of the Altoria Marketing name, logo, or Product data may result in termination of supply and potential legal action.
10. Intellectual Property
(a) All Website content—including images, graphics, text, logos, and layouts—is the intellectual property of Altoria Marketing or its licensors.
(b) You may not copy, reproduce, republish, or distribute any Website content without prior written permission.
(c) Any unauthorised use of Altoria Marketing’s intellectual property is strictly prohibited and may result in civil or criminal penalties.
11. Privacy and Data Protection
Your privacy is very important to us. Please refer to our Privacy Policy for full details on how we collect, store, and use your personal data.
12. Limitation of Liability
(a) To the maximum extent permitted by law, Altoria Marketing shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Website, Products, or Delivery Services.
(b) Our total liability for any claim shall not exceed the total amount paid by you for the Product in question.
(c) Altoria Marketing is not responsible for loss caused by third-party couriers, customs delays, or unauthorised resale activities
13. Termination
(a) We may terminate or suspend your access to the Website immediately if you breach these Terms or engage in fraudulent or abusive behaviour.
(b) Upon termination, you must cease all use of our Website and destroy any materials obtained from it
14. Indemnity
You agree to indemnify and hold harmless Altoria Marketing, its officers, employees, and affiliates against all claims, losses, damages, and expenses arising out of your use of the Website or breach of these Terms.
15. Dispute Resolution
(a) If a dispute arises, both parties agree to attempt resolution in good faith before initiating court proceedings.
(b) If not resolved within 10 business days, the matter will be referred to mediation in Melbourne, Victoria.
(c) Each party bears its own costs for mediation unless agreed otherwise
16. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.
17. Contact Information
For questions about these Terms, contact:
Call - +61 431 596 698
altoriamarketing.info@gmail.com
Altoria Marketing Australia, Unit 11/11 Rosedale Avenue, Glen Huntly, 3163, Victoria, Australia.